Refund & Return Policy | The Glory Mill Registry

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Refund & Return Policy

Effective Date: September 10, 2026

Last Updated: September 18, 2026

Welcome to The Glory Mill Registry. This policy outlines the terms and conditions for returns, cancellations, and refunds across our digital offerings and physical goods.

1. Digital Products & PDF Resources

• Instant Digital Delivery: Due to the nature of immediate access and downloadable digital content (including PDF resources, digital guides, certificates, official filings, and registry processing fees), all digital sales are final and non-refundable once delivered or processed.

• Administrative & System Errors: If you receive a damaged digital file or if an official certificate contains an administrative error made on our end, please contact us immediately. We will issue a corrected copy or replacement file at no additional charge.

2. Physical Merchandise & Goods (Apparel, T-Shirts, etc.)

• 30-Day Return Window: You may cancel and return physical, non-custom items within 30 days of receiving your shipment without giving any reason.

• Eligibility & Conditions: To be eligible for a return, physical goods must have been purchased within the last 30 days, remain unused, be in their original packaging, and be accompanied by proof of purchase.

• Non-Returnable Items: Custom-made, clearly personalized merchandise, or items unsealed after delivery that are unsuitable for return due to health or hygiene reasons cannot be returned.

• Order Cancellations: Unfulfilled physical merchandise orders may be canceled within 12 hours of placement by contacting customer support. Orders that have already been shipped or placed into production cannot be canceled.

3. Return Shipping & Instructions

• Customer Responsibility: You are responsible for paying the shipping costs and bearing the risk of returning physical goods to us. We recommend using an insured and trackable shipping service, as we cannot be held responsible for items damaged or lost in return transit.

4. Processing Refunds & Gift Returns

• Refund Method: Once returned goods are received and inspected, approved refunds will be issued back to your original payment method within 5 to 10 business days (and no later than 30 days).

• Gift Returns: If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit/certificate for the value of your return upon receipt of the item. Otherwise, the refund will be issued to the original purchaser.

5. Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact us at:

Primary Support: Support@theglorymillregistry.com